Last Updated: June 8, 2026

At Bottega Desires, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to make it right.

1. Return Window

You may return eligible items within 30 days of the delivery date for a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition
  • Free of stains, odors, pet hair, and damage
  • Returned with all original tags attached
  • Returned in its original packaging where possible

Items that show signs of wear or washing will not be accepted for return.

3. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale” or purchased at clearance
  • Gift cards
  • Items returned after the 30-day window

4. How to Start a Return

  1. Email us at support@bottegadesiresco.com with your order number and the reason for your return.
  2. Our team will respond within 24 hours with return instructions and the return shipping address.
  3. Pack the item securely and ship it back using a trackable shipping method.
  4. Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

Please do not send items back without contacting us first — returns sent without prior authorization may not be processed.

5. Refunds

  • Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
  • Original shipping charges (if any) are non-refundable.
  • Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.

6. Exchanges

Need a different size or color? Mention it in your return request email and we’ll arrange an exchange, subject to stock availability. Exchanges ship free within the USA.

7. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund, including shipping — no return required in most cases.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check with your bank or card provider, as processing times vary. If the issue persists, contact us and we’ll investigate immediately.

9. Contact Us

For any return or refund questions, reach out to:

Bottega Desires Address: 6801 Hollywood Blvd, Suite 263, Los Angeles, CA 90028

Email: support@bottegadesiresco.com